Water-Quality & Equipment-Care Tips

Notice and record changes

Make a note of changes in water appearance, odor, mineral deposits or equipment operation. Record whether the issue affects hot water, cold water or specific taps.

Observations help with troubleshooting but cannot establish water safety.

Follow your equipment’s instructions

Keep model and service information available. Follow the manufacturer’s care instructions for filters, salt, cleaning and replacement components.

Maintenance needs depend on the equipment and water conditions. Ask us if you are unsure what your system requires.

Use appropriate testing

For specialized water-quality concerns, use the appropriate laboratory or public-health guidance. Our free visit does not replace comprehensive laboratory analysis, and we do not perform PFAS testing.

Get help with existing equipment

We service all brands of water-treatment equipment. Share your model and the issue you are experiencing.

Learn about service and maintenance

Water Softener Care

Check salt levels

Check the brine tank regularly and follow the level and refill guidance for your specific softener.

Use the recommended salt

Use the type of softener salt specified for your system. Ask if you are unsure which product is appropriate.

Watch for salt bridging

A hardened layer of salt can interfere with normal use. If salt use or softening performance changes, have the system checked and follow its care instructions.

Keep the brine tank maintained

Follow the manufacturer’s cleaning instructions and ask about service when residue or performance concerns arise.

Signs Your Water or Equipment May Need Attention

• Scale returning on fixtures

• New staining or a change in odor

• A significant change in water pressure

• Filters requiring attention more often than usual

• A sudden change in taste or appearance

General Water Tips

• Know whether the home uses a private well or municipal supply

• Keep a record of filter changes and service visits

• Replace components according to the equipment instructions

• Do not ignore a sudden change—seek an appropriate assessment